Job Description

Key duties and responsibilities

• Order entry: Accurately inputting customer order details into computer systems or other platforms.
• Verification: Confirming order information and checking for product availability in inventory.
• Coordination: Liaising with other departments, such as sales, warehouse, and shipping, to ensure smooth processing.
• Customer communication: Providing updates to customers on their order status, answering questions, and resolving issues or complaints.
• Tracking: Monitoring the progress of orders and tracking shipments to ensure timely delivery.
• Record-keeping: Maintaining accurate and up-to-date records of all order-related activities and customer interactions.
• Returns and issues: Handling product returns and other customer-related problems that arise during the order fulfillment process
  

Desired Skills and Experience

Organizational skills: The ability to manage multiple orders and tasks efficiently.
Attention to detail: Ensuring accuracy in data entry and order fulfillment to prevent errors.
Communication: Strong verbal and written communication skills for interacting with customers and internal teams.
Computer proficiency: Familiarity with data entry, order management systems, and other software like CRM, Microsoft Suite, and potentially specific order processing software.
Customer focus: A commitment to providing a positive customer experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area,

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