The Customer Service/Order processor person is the key in establishing customer contact and relations. As a key person in servicing and assisting in customer inquires, demands, and challenges, this person must excel in customer relations and be knowledgeable of the products and services provided. Finally, this position will be responsible for the accuracy and completion of all necessary paper work required in completing each transaction.
DUTIES AND RESPONSIBILITIES
The responsibilities of the Inside Sales person are as follows; it must be noted that the daily activities of an individual may not be limited solely to the items listed, additional duties and responsibilities be assigned as necessary be management.
• Customer Sales
• Identify needs of the customer whether it be product or service
• Always use a positive, friendly and professional approach
• Provide answers to any customer inquiries
• Use quoted prices and arrange delivery schedules with dispatch
• Must utilize diligence to provide correct pricing to quotes to eliminate credits
• Assist customers as required in Warehouse
• Provide samples, literature and product demonstration as needed
• Maintain organized library of literature, catalogs and samples
• Prepare Sale Bill of Ladings and direct customer for loading
• Demonstrate the Customer Satisfaction attitude
• Seek assistance as circumstances arise when you are uncertain
• Confer with Management to suggest workable but reasonable inventory levels based on sales and availability
DAILY FRONT OFFICE DUTIES
• Assist in answering and directing phone calls
• Direct calls to proper individual or take accurate messages
• Have access to stock status information available for quick response to inquiry
• Assist outside sales and shipping in preparing order for pickup or delivery
• Complete each sale or purchase with understanding of the effect on inventory
• Assure each order that is shipped is prepared to invoice same day
QUALIFICATIONS
To be considered for this position of Customer Service/Order Processor, an individual must meet or have clearly demonstrated their ability for consideration by achieving the following:
• Possess excellent customer skills
• Maintain and grow professional relationships
• Have proficient math and numerical skills
• Have good verbal and written skills
• Have knowledge of our products line, application and uses
• Must be detailed, accurate and organized
• Have experience with inside sale and computer interface
• Working knowledge of MS Office Word, Excel & Outlook
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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