Job Description

Site Customer Service Representative I | Ann Arbor, MI (Hybrid)

We’re looking for a Site Customer Service Representative I to join our Ann Arbor team. If you have experience in customer service or call center operations and enjoy helping people solve problems, this is a great opportunity to grow your career. This is a 5+ month contract with a high possibility of extensions and potential conversion to full-time.

What You’ll Do:

• Answer and manage incoming calls from employees, the public, and law enforcement
• Work with claims adjusters and the Casualty Claims department
• Coordinate repairs and roadside assistance for company equipment (trucks, trailers, dollies)
• Perform clerical tasks including data entry, invoice payment, and training new team members
• Collaborate with managers, executives, and other departments
• Follow directions, stay productive, and remain flexible in a fast-paced environment
• Support the team to ensure excellent customer service

What You Bring:

• 2+ years of experience in customer service, preferably in a call center
• Excellent typing and 10-key skills
• Proficiency with Microsoft Office applications
• Ability to work independently and as part of a team
• Flexible to work a variety of shifts, including days, evenings, nights, and weekends
• Reliable, customer-focused, and ready to contribute to a team-oriented environment

Shift: Tuesday–Saturday, 5:00 AM – 1:30 PM

📍 Location: Ann Arbor, MI (Hybrid)

💵 Pay: $18–$20/hour W2

If you have an interest in the Customer Service Representative, please apply now!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Job Tags

Full time, Contract work, Temporary work, Work at office, Local area, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,

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