Title: Customer Support Specialist
Duration: 3 months
Pay rate: $17-18/hr on W2
Onsite in Edison, NJ
Job Responsibilities:
• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary, forward credits to customers and corporate finance.
• Oversee/manage Paper vision.
• Attend and participate meetings as required.
Additional Responsibilities:
• Answer incoming calls.
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provide effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Complete miscellaneous customer care functions and special projects as assigned.
• Complete reports and maintain documentation as required.
Education/ Certifications:
• High School diploma or GED equivalent
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