Job Description

Company

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at and connect with us on and .

Summary

The Delivery Executive provides leadership across multi-disciplined teams and ensures the successful execution of client initiatives from planning through delivery. The Delivery Executive acts as the CEO of the project or engagement with their assigned account(s). The role carries clear responsibility for financial oversight of assigned projects and accounts, including oversight of revenue performance, cost management, and overall profitability. This leader mentors and develops project teams, shapes technical strategy, and upholds excellence in system design and implementation. The Delivery Executive strengthens client relationships at all levels, actively manages customer satisfaction, and supports business development efforts by identifying opportunities for account growth and new engagements.

Responsibilities

• Achieve revenue and profitability targets consistent with SDI budget expectations
• Maintain project plan(s) and report status on a set timeframe (i.e. weekly, bi-weekly or monthly)
• Oversee all phases of project delivery from planning through implementation
• Establishes and maintains reporting of SLA or other methods of governance consistent with contractual obligations
• Ensure adherence to project quality standards and SDI delivery methodology
• Directs the implementation and execution of new/upgraded systems via well-defined plans including procedures, deadlines, and accountability
• Drive client satisfaction through proactive engagement and clear communication
• Support business development teams on pursuits and proposal efforts
• Serve as account leader with responsibility for strategic alignment and client growth
• Manage the activities and performance of project leaders and technical staff
• Identify hiring needs and participate in interviewing and selection
• Determine and coordinate training needs for project teams
• Development of effective working relationships with key clients to facilitate communication and technology understanding
• Coordinate consistent, efficient communication with clients and business development
• Coordinate activities between business development, portfolio executives, marketing, finance, and legal
• Quality Assurance and overall productivity standards
• Ensure compliance with contractual obligations including service levels and performance reporting
• Supervisory oversight and responsibility for cost, schedule, and technical performance
• Ensures Program performance and customer satisfaction
• Assure that consistent governance, documentation, process and procedure strategies are in place for all supported systems
• Resolution of escalated problems or queries to the client’s satisfaction, and implementation of actions to prevent a recurrence
• Work with the business areas to plan and schedule any work that impacts availability and future usability

Supervisory

• Manage the activities of multiple technology leaders and other project resources
• Validate the time and expense entry process for the account
• Ensure the annual review process is followed for project team members
• Manage the project team’s utilization

Accounting / Financial

• Manage program and project budgets and coordinate invoicing
• Prepare biweekly invoices and monitor outstanding receivables
• Provide regular forecasts for revenue, cost, and margin
• Contribute to account planning and update sales pipeline activities
• Monitor and follow-up on all outstanding project Account Receivables
• Maintain estimate-to-complete (ETC) project financials
• Update sales pipeline

Metrics for Success

• Achievement of revenue and margin targets
• Growth of client revenue
• High levels of client satisfaction

Requirements

• Bachelor’s degree in a related field
• Ten or more years of experience in a consulting environment with leadership of large delivery teams
• Experience managing and executing traditional design and build phases for security or infrastructure related projects
• Excellent written, oral and listening communication skills
• Professional communication skills for client support
• Strong analytic and troubleshooting skills
• Excellent project management skills, including the ability to lead, facilitate, and organize
• Proven leadership and interpersonal effectiveness
• Self-direction and strong personal accountability
• Flexible schedule for off-hour responsibilities/emergencies
• Commitment to SDI values and service excellence

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

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