Job Description

The Director of Cloud Operations is responsible for leading and advancing the organization’s hybrid infrastructure across Azure cloud and on-premises systems, ensuring stability, scalability, and compliance across all environments. This role oversees a team of cloud and infrastructure engineers supporting Azure, Microsoft 365, VMWare, Citrix, Networking, and various clinical workloads. This team designs, plans, & implements technical solutions to business, clinical and or technical problems as needed. The Director will play a key role in migrating on-premises workloads to cloud-based equivalents (e.g., voice,

identity, data platforms), driving automation and identity access management (IAM) strategies, and maintaining strong disaster recovery and business continuity capabilities.

This position combines strategic leadership with hands-on technical oversight, ensuring that systems are secure, cost-optimized, and aligned with organizational and regulatory (HIPAA/HITRUST) requirements.

DUTIES AND RESPONSIBILITIES:

1. Lead and mentor the Cloud Operations and Infrastructure team, including but not limited to systems administrators, Network, Telecom, & Cloud engineers.

2. Define and execute the hybrid infrastructure roadmap, driving migration of on-premises workloads to Azure or equivalent cloud environments.

3. Partner with IT leadership to align infrastructure initiatives with business objectives and compliance frameworks.

4. Oversee policies, processes, and governance to ensure operational excellence, system uptime, and cost efficiency.

5. Manage daily operations for all infrastructure including but not limited to Azure, Microsoft 365, VMware and Citrix environments.

6. Ensure high availability, performance, and security across hybrid systems.

Lead automation initiatives for user account provisioning, lifecycle management, and SSO integration using tools such as Entra ID, SCIM, and PowerShell.

8. Oversee monitoring, capacity planning, and incident response across all infrastructure layers.

Lead implementation and maintenance of a comprehensive Disaster Recovery and Business Continuity Plan, ensuring regular testing and continuous improvement.

10. Optimize resource usage and cost management across environments.

11. Partner with the Security and Compliance teams to ensure adherence to HIPAA, HITRUST, and NIST standards.

12. Manage IAM frameworks, conditional access, and identity governance across cloud and on-prem environments.

13. Oversee patching, vulnerability management, and endpoint compliance.

14. Ensure all solutions meet internal audit and regulatory requirements.

15. Collaborate with application, networking, and security teams to support integrated DevOps and automation practices.

16. Coordinate migration projects for workloads such as VoIP, data storage, and applications from on-prem to Azure.

17. Manage vendor relationships and ensure service levels meet organizational expectations.

18. Stay current with emerging technologies and propose improvements to strengthen resilience and efficiency.

EDUCATION AND EXPERIENCE:

1. Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
2. 5+ years of progressive leadership experience managing IT infrastructure & cloud operations teams.
3. 8+ years of experience in systems engineering, infrastructure management & cloud architecture.
4. Demonstrated expertise with: Microsoft Azure, Microsoft 365 (Exchange, Intune, SharePoint, Teams, OneDrive), Identity & Access Management (IAM), Entra ID, MFA, and SSO.
5. Experience managing VMWare, Citrix, and Mitel environments.
6. Experience with Manage Engine ITMS, including Service Desk, Endpoint Central, or similar tools.
7. Experience leading Disaster Recovery planning and execution.
8. Working knowledge of healthcare IT and regulatory frameworks (HIPAA, HITRUST, NIST).
9. Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate preferred.

10. ITIL v4 certification desired.

KNOWLEDGE, SKILLS, AND ABILITIES :

a. Microsoft Windows Server operating systems

b. Microsoft 365 services (Exchange, Intune, SharePoint, Teams, OneDrive, etc.)

c. Azure infrastructure and networking (VNets, firewalls, VPNs, routing)

d. M365 Security and Compliance portal

e. Hybrid Microsoft Azure/on-prem Active Directory, Group Policy, DNS

f. Azure SSO Federation/Integration, SCIM automated user provisioning

g. Azure Enterprise Apps

h. Multi-Factor Authentication and conditional access policies

i. M365 Cloud license management

j. SSL certificate management

k. Cloud technologies: Azure, AWS, Google

l. Office Applications: Outlook, OneNote, Excel, Word and PowerPoint and integration points

with SharePoint Online m. n. o. p. CLI and scripting skills (PowerShell, python, etc.)

Networking concepts (i.e., Firewalls, VLANs, IP subnetting, IP routing, VPN, etc.)

Email authentication/verification methods (SPF, DMARC, DKIM)

Encryption technologies (i.e. SSL, TLS, SSH, etc.)

20. Strong leadership, coaching, and communication skills.

21. Proven ability to manage cross-functional teams and large, complex projects.

22. Capacity and resource planning capabilities and knowledge of associated relevant tools

23. Regulatory compliance experience

24. Exceptional work ethic and time management skills

25. Ability to work well independently and/or as part of a team

26. Strong communication skills and a commitment to customer service

PHYSICAL DEMANDS:

1. Occasional travel to Health Centers and other locations as needed within the NYC area.

WORKING CONDITIONS:

Hybrid role, starting with 4 days onsite, but eventually and once established moving to 3 days on site and 2 days remote

AMAZING Benefits with 2 pension plans!!!

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