Position Overview
We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients.
Key Responsibilities
Required Qualifications
.... Maintain an accuracy rate of 95% or higher for CPT/HCPCS, E&M, and ICD-10-CM coding, following VHA/VA standards and guidelines (CMS, AMA CPT, ICD-10-CM/PCS, HCPCS). Complete record coding within 7 calendar days. ROI Technicians Process requests for release...
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