The Helpdesk Support Analyst provides front-line technical support for faculty, staff, and students within a higher education environment, with a strong focus on classroom technology assistance. This role is responsible for troubleshooting hardware, software, audiovisual, and instructional technology issues to ensure seamless teaching and learning experiences. The analyst supports campus-standard systems, learning management platforms, and classroom technologies, responds to service requests via multiple channels, and delivers timely, customer-focused solutions. In collaboration with academic and IT teams, the role helps maintain reliable classroom operations, supports instructional continuity, and contributes to a positive, technology-enabled academic environment.
Key Responsibilities:
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent technical experience.
• 1–3 years of experience in IT helpdesk or end-user support, preferably within a higher education setting.
• Strong working knowledge of Windows, macOS, Microsoft 365, and standard business applications.
• Experience with ticketing tools such as ManageEngine, ServiceNow, or Zendesk.
• Understanding of networking fundamentals, printers, and peripheral device support.
• Excellent communication, customer service, and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced, service-driven environment.
Preferred Qualifications:
• Experience supporting academic systems (LMS, SIS, etc.) and hybrid learning technologies (Zoom, Teams, AV tools).
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop Administrator.
• Experience working in a managed IT service or client-supported model.
About the Role The Data Center Construction Manager owns day-to-day site execution for green-field and brown-field GPU data-center builds worldwide. You will orchestrate general contractors, trades and vendors to deliver safe, on-schedule, on-budget facilities that meet...
...Must Haves: ~13 years of hands-on microbiology lab experience (academic or industry).. ~ Ability to accurately record and organize... ...move. Candidates will work full-time on-site in Oakdale, MN, assisting with sample preparation, plating, and accurate record-keeping. Ideal...
...team aligned with RHs vision Support the Executive Chef with inventory controls and reporting, including labor cost optimization, food cost control, and inventory management, ensuring alignment with business objectives Drive operational excellence by implementing...
...Job Title: R&D Microbiology Lab Technician Location: Valhalla, New York 10595 Duration: 06+ Months Contract/Possibility of extension Monday-Friday, 8AM-5PM Pay Rate: $29 to $30/hr Job Id: FGDC5724257 Key Responsibilities: Sample handling & testing:...
Who Are We? Stand Out For Good, Inc. is a rapidly growing womens fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully...