Job Description

The HR Generalist supports the daily operations of the Human Resources department and ensures compliance with California labor laws, including wage and hour regulations, meal and rest break rules, state leave programs, and Cal/OSHA requirements. This role provides guidance to employees and managers across HR functions such as recruitment, onboarding, employee relations, performance management, benefits administration, and HR data management.

Key Responsibilities

1. Employee Relations (Primary Focus)

• Serve as the main HR contact for caregivers, clinicians, and office staff regarding workplace concerns and questions.

• Conduct confidential employee relations investigations, including issues involving supervisors, interpersonal conflict, or client-home environments.

• Provide coaching to employees on communication, expectations, and policies.

• Partner with supervisors and clinical managers to resolve issues promptly and professionally.

• Support retention by identifying trends and recommending engagement strategies.

2. California Labor Compliance

• Educate employees and supervisors on CA wage and hour laws, including overtime, travel time, split shifts, and meal/rest break rules.

• Ensure compliance with state and healthcare-specific regulations (CFRA, PFL, SDI, PDL, paid sick leave, Workers’ Compensation, Cal/OSHA, CDPH requirements).

• Ensure ER investigations and disciplinary actions align with CA employment law and agency policies.

• Assist with safety issues and employee reports related to client-home conditions.

3. Benefits Administration

• Assist with employee benefit enrollment, eligibility, and changes.

• Support open enrollment and benefits communication.

• Respond to questions about health insurance, retirement plans, and wellness programs.

4. Onboarding, Orientation & Engagement

• Support internal onboarding with clear communication of expectations and resources.

• Facilitate new-hire orientations with a focus on relationship-building and retention.

• Maintain accurate job descriptions, credentialing requirements, and regulatory documentation.

• Maintain regular communication with new hires during their first 90 days.

5. Performance Support & Coaching

• Guide managers through performance discussions, documentation, and corrective actions.

• Assist with performance evaluations and follow-up.

• Address performance concerns early through coaching and constructive feedback.

6. Workplace Safety & Workers’ Compensation

• Assist with incident reporting, claim documentation, and Workers’ Compensation follow-up.

• Coordinate return-to-work and modified-duty processes.

• Help maintain Cal/OSHA compliance, including required logs and safety programs.

7. HR Administration

• Maintain accurate HRIS data, employee records, and ER documentation.

• Track employee relations trends and provide reports or recommendations to leadership.

• Assist with payroll or timesheet-related concerns, including mileage, visit documentation, and rate differentials.

Qualifications:

• Bachelor’s degree in HR, Business Administration, Healthcare Administration, or equivalent experience.

• 2–5 years of HR experience required; healthcare, homecare, or home health experience strongly preferred.

• Demonstrated experience handling employee relations cases.

• Strong knowledge of California employment laws.

• Excellent communication skills with the ability to remain empathetic, clear, and objective.

• Ability to build relationships with field and remote staff in a decentralized environment.

• Strong conflict-resolution and problem-solving abilities.

• Proven ability to maintain confidentiality and handle sensitive information professionally.

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