IT Field Technician Job at Strategic Staffing Solutions, Rochester, MI

V3Q0RTd2Y0VJckVLVzVVcm9GeFdLS3ROdFE9PQ==
  • Strategic Staffing Solutions
  • Rochester, MI

Job Description

Job title: IT Field Technician

Duration: 12+ months

Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.

Note: Must live within a 30-minute commute to Rochester, MI

Principal Duties and Responsibilities:

  • Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
  • Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
  • The IT Technician performs semi-complex work within technical or paraprofessional area.
  • Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
  • Documents and refers complex, unusual problems to other support teams.

Required Skills & Experience:

  • Must have 2-3+ years of IT Field Support experience (Client/customer facing)
  • One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
  • Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

Preferred Skills & Experience:

  • Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
  • ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred

Education:

HS Diploma or equivalent.

Preferred education:

Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

Job Tags

Local area,

Similar Jobs

The Moinian Group

Senior Resident Manager Job at The Moinian Group

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1200 units. The...

Stealth Startup

Office Manager Job at Stealth Startup

 ...responsibilities include taking charge of all administrative duties in the office and ensuring smooth, efficient and safe operations....  ...employees and visitors, and provides general support to visitors. Manages relationships and contracts with all office vendors and service... 

RH

Sous Chef Job at RH

 ...team aligned with RHs vision Support the Executive Chef with inventory controls and reporting, including labor cost optimization, food cost control, and inventory management, ensuring alignment with business objectives Drive operational excellence by implementing... 

PPC Flex

Graphic Designer Job at PPC Flex

 ...assurance procedures. In the event of absence, these job responsibilities will be covered by another employee in the Graphics Production Artist positions. Responsibilities And Duties This job description and performance standard document has been prepared as a guide...