Job Description

IT Support Specialist

Westlake, TX

Bachelor's degree is required (Information Systems, Computer Science, Engineering, or related field). Advanced degree preferred; 4–8 years of experience in IT support

• Provide Tier 1–3 support for desktops, laptops, tablets, mobile phones, printers, scanners, warehouse devices, and conference room technology.
• Configure and support Android/iOS mobile phones, MFA, corporate email, VPN, and device security compliance.
• Troubleshoot issues related to Windows OS, VPN access, Wi-Fi, printing, performance, and application usage.
• Assist users with Google Workspace (Gmail, Drive, Docs, Sheets, Groups, limited Admin functions).
• Support and maintain endpoints with respect to antivirus and security policies.
• Provide support for Sales and Field teams located across the US and Canada.
• Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI (Gemini) for troubleshooting and documentation, Image and deploy computers using KACE.
• Recommend small automation improvements using AI-assisted workflows.
• Follow support processes aligned to GxP, CSV, ITIL, and FDA expectations for regulated pharma environments.
• Use EasyVista for ticketing, documentation, and asset tracking.
• Maintain accurate user, device, and software documentation.
• Assist with audit readiness and ensure traceability of regulated IT activities.

Technical Skills:

Google Workspace, AWS fundamentals, Cloud technologies, AI tools (Gemini), SSO, MFA, Okta, Antivirus / endpoint protection tools, Veeam, Nutanix, Nextiva telephony, KACE imaging. Ticketing systems such as EasyVista, Ability to support remote users across the US and Canada.

Operational Knowledge:

• Awareness of GxP, CSV, ITIL, and FDA expectations for supporting regulated systems.

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