Job Description

Logistics Coordinator

Fusion Transport | Full-Time | Operations

About Fusion Transport

Fusion Transport is a fast-growing logistics and supply chain solutions provider delivering transportation, warehousing, and final-mile services across multiple regions in the U.S. Our operations support some of the largest brands in the retail, consumer goods, and e-commerce sectors. As we continue to scale, we are expanding our operations team with driven, detail-oriented professionals who thrive in high-volume environments.

Position Overview

The Logistics Coordinator is a key member of Fusion Transport’s day-to-day operations team. This role supports load planning, dispatch, appointment scheduling, customer updates, and real-time problem solving to ensure on-time performance and a smooth flow of freight. The ideal candidate is highly organized, comfortable communicating with drivers and customers, and able to multitask in a fast-paced environment.

This role is critical to service execution and directly supports the success of our customers and carriers.

Key Responsibilities

Daily Execution & Coordination

• Monitor shipments from pickup through delivery to ensure on-time performance.
• Communicate proactively with drivers, carriers, customers, and internal teams.
• Update TMS systems with accurate notes, status updates, delivery confirmations, and documentation.
• Assist with dispatching drivers and assigning loads as needed.

Appointment Scheduling & Load Planning

• Schedule pickup and delivery appointments with shippers, receivers, and distribution centers.
• Coordinate with load planners to ensure capacity is aligned with customer requirements.
• Help resolve scheduling conflicts, late trucks, missed appointments, and accessorial needs.

Customer & Carrier Support

• Provide timely updates to customers regarding shipment status, exceptions, and delays.
• Respond promptly to emails, calls, and escalations.
• Support claims investigations by gathering documents such as PODs, BOLs, photos, and incident details.

Problem-Solving & Issue Resolution

• Research and resolve service failures, detention issues, refused loads, or route disruptions.
• Escalate critical service issues to supervisors or managers as needed.
• Identify recurring issues and recommend solutions to improve efficiency.

Data Integrity & Compliance

• Maintain accurate records and shipment details within the TMS (e.g., MercuryGate, Synapse, etc.).
• Ensure proper documentation is collected, saved, and communicated to internal stakeholders.
• Follow all safety, service, and operational SOPs.

Qualifications

• 1–3+ years of experience in logistics, transportation, dispatch, customer service, or related operational roles (3PL, carrier, brokerage, warehouse, etc. preferred).
• Strong multitasking, communication, and problem-solving skills.
• Ability to remain calm in high-pressure or time-sensitive situations.
• Proficiency in TMS software, Microsoft Excel, and general technology tools.
• Detail-oriented with strong follow-up skills.
• Ability to work flexible hours, including occasional weekends or after-hours support as needed.

What We Offer

• Competitive hourly rate or salary
• Health, dental, and vision benefits
• Paid time off and paid holidays
• Opportunity to grow into roles such as Senior Coordinator, Operations Supervisor, or Regional Manager
• A fast-paced, team-oriented work environment

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