Job Description

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place . Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Senior Security Manager to lead and oversee security operations for a key client in Richardson, TX area. This pivotal role is responsible for ensuring full contract compliance, driving operational performance, and achieving financial targets. The ideal candidate will be a seasoned and strategic leader with a proven track record of managing high-profile client accounts, mentoring subordinate managers, and cultivating a strong culture of service excellence and accountability. This individual will serve as the primary liaison with the client, maintaining and enhancing trusted relationships through consistent communication and operational transparency.

The Senior Security Manager will oversee day-to-day operations, ensuring the delivery of high-quality security services that meet all contractual obligations. They will be responsible for leading, coaching, and developing a team of security managers and supervisors, while driving operational improvements and innovation to enhance effectiveness and client satisfaction. The role includes monitoring key performance indicators (KPIs), managing budgets, and partnering with internal departments such as HR, Training, and Compliance to ensure alignment with corporate standards.

Benefits :

We believe in investing in our people. When you join Securitas, you’ll receive:

✔ Competitive Salary: $85,000 Annually

✔ Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching

✔ Career Growth: Continuous training and leadership development programs.

✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.
• Proven leadership experience in security operations or a similar supervisory role
• Strong communication, problem-solving, and organizational skills
• Ability to adapt in fast-paced environments and manage competing priorities
• Client-service mindset with a focus on quality and accountability
• Experience working with corporate clients or complex operational environments preferred

Qualifications

• 5+ years of progressive security management experience overseeing multiple sites or a regional portfolio
• Proven experience leading large security teams, including supervisors and site leadership
• Strong background in contract security operations, physical security programs, or corporate security
• Demonstrated success in client relationship management and service delivery
• Experience developing and enforcing security policies, SOPs, and emergency response plans
• Familiarity with security technology systems (access control, video surveillance, incident management platforms)
• Current driver’s license with a clean driving record.
• Exceptional leadership and team-building skills with the ability to motivate and coach diverse teams.
• Strong analytical and problem-solving abilities, with a focus on operational efficiency and risk mitigation
• Excellent communication skills—verbal, written, and interpersonal
• Ability to manage budgets, labor forecasting, staffing models, and performance metrics
• Proficiency in conducting site audits, vulnerability assessments, and compliance inspections
• Strong organizational skills with the ability to balance multiple priorities across several locations
• High level of professionalism, emotional intelligence, and sound decision-making abilities
• Ability to work independently, travel across assigned sites, and respond to urgent situations as needed

If you are ready to embrace a challenging and rewarding opportunity, we invite you to apply and become an integral part of our team, contributing directly to our mission of safeguarding people, critical infrastructure, and communities around the world. Join us in making a meaningful impact and shaping a safer, more secure future.

Company Website:

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Job Tags

Similar Jobs