Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offerin g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Senior Manager, Product, Trade, and Regulatory Compliance is a strategic and operational leadership role responsible for ensuring the organization’s products and trade operations meet all applicable domestic and international regulations. This position oversees global product compliance, import/export compliance, and Foreign Trade Zone (FTZ) management, driving programs that mitigate risk, enhance efficiency, and support business growth. The role partners cross-functionally with supply chain, product development, quality, legal, and logistics teams to embed compliance into daily operations — balancing regulatory rigor with commercial agility.

Key Responsibilities:

Regulatory Compliance:

• Ensure all products meet domestic and international regulatory requirements, including safety, environmental, and industry standards.
• Monitor and interpret changes in regulatory laws and standards, ensuring timely updates to policies and procedures.
• Oversee product labeling, documentation, and certifications to ensure compliance with global regulations.
• Lead the company’s Social Compliance and Ethical Sourcing programs, ensuring all global suppliers meet labor, human rights, health & safety, and environmental standards.
• Oversee and manage factory audit programs in partnership with the overseas sourcing and quality teams, using both internal audit tools and globally recognized standards such as SMETA (Sedex Members Ethical Trade Audit) and BSCI (Business Social Compliance Initiative).
• Partner with overseas sourcing teams to ensure continuous monitoring, corrective action management, and long-term improvement of supplier compliance performance.
• Maintain accurate documentation and audit records to support customer requirements, brand standards, and international regulations.
• Stay current with evolving global regulations related to human rights, forced labor prevention (e.g., UFLPA), and sustainability compliance, integrating updates into corporate policy and supplier training

Trade Compliance:

• Develop and manage comprehensive trade compliance programs to ensure adherence to import, export, and customs regulations.
• Oversee Foreign Trade Zone (FTZ) operations, including zone admissions, inventory control, weekly entries, reconciliations, and annual reporting.
• Serve as the primary liaison with U.S. Customs and Border Protection (CBP), FTZ operators, and internal stakeholders to maintain activation, compliance, and audit readiness.
• Manage customs brokers and trade partners, ensuring performance standards and KPIs are achieved through quarterly reviews and scorecards.
• Ensure accurate product classification, origin determination, and valuation to meet regulatory and financial requirements.
• Oversee duty mitigation and savings programs including Duty Drawback, Trade Preference Programs, Duty Engineering, Defective Merchandise claims, and other cost-saving initiatives.
• Monitor and manage trade restrictions, sanctions, and embargoes relevant to company operations.

Policy Development and Training:

• Develop, implement, and maintain policies, procedures, and tools to support all compliance programs.
• Conduct regular training for internal teams to enhance understanding of product, trade, and FTZ compliance requirements.

Risk Management:

• Identify, assess, and mitigate risks related to product, trade, and FTZ compliance.
• Lead internal audits and investigations to address compliance gaps and drive corrective action plans.
• Develop and track key performance indicators (KPIs) to measure program effectiveness and continuous improvement.

Collaboration and Communication:

• Partner with product development, legal, supply chain, and quality assurance to integrate compliance throughout the product lifecycle.
• Serve as the organization’s primary contact with regulatory agencies, trade authorities, and customs officials.
• Represent the company in compliance-related forums and industry groups as needed.
• Collaborate closely with overseas sourcing, quality, and compliance teams to ensure consistent social compliance execution, audit scheduling, and reporting across all regions.
• Serve as the company’s primary point of contact for social compliance inquiries from customers, brands, and third-party auditors.

Continuous Improvement:

• Stay current on emerging global trade and product compliance trends, technologies, and best practices.
• Lead initiatives to streamline compliance processes, improve accuracy, and optimize duty and tax savings opportunities.

Skills and Knowledge:

• Strategic thinker with the ability to navigate complex regulatory and trade landscapes.
• Highly detail-oriented and organized with a strong sense of accountability.
• Collaborative and influential leader capable of driving cross-functional alignment.
• Committed to ethical conduct and maintaining the highest standards of compliance integrity.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, or related field required.
• Minimum of 7+ years of experience in regulatory and trade compliance, including direct Foreign Trade Zone (FTZ) management experience.
• Strong working knowledge of U.S. Customs regulations, HTS classification, INCOTERMS, EAR, ITAR, and global product standards (FDA, CPSC, UL, EPA, APHIS).
• Proven ability to manage and optimize FTZ operations and duty mitigation programs.
• Experience conducting internal audits, managing customs brokers, and engaging with regulatory agencies.
• Proven experience managing social compliance or ethical sourcing programs within a global manufacturing or sourcing environment.
• Strong understanding of international labor standards, social audit frameworks (SMETA, BSCI, SA8000), and corrective action management
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency with compliance software, data analysis, and trade management tools.
• Preferred: Licensed U.S. Customs Broker or FTZ Operator/Administrator certification.

Together we inspire pride

We want our team members to be proud of the essential work they do and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

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