Job Description

Responsibilities:

• Review and organize import files to ensure all information and documentation is accurate and complete.
• Communicate with Customer Service when additional documents or information are needed from clients.
• Classify documentation based on operations system data and follow client-specific SOPs.
• Support the Import Manager with classification and compliance needs.
• Research and provide HTS or product codes when missing, ensuring accuracy for future use.
• Input entry data and handle FDA (PGA) requirements, including “may proceed” releases.
• Immediately notify clients when FDA exams are required (document or merchandise).
• Prepare and annotate delivery orders with FDA release status.
• Issue written instructions to carriers/steamship lines when shipments must be held for release.
• Ensure shipments are properly released once clearance is completed.
• Pass completed files to Post-Entry team for final assembly.
• Monitor releases by Customs, FDA, and other authorities, and resolve census or entry errors.
• Correct bill of lading and related errors promptly.

What We’re Looking For

• 3+ years of entry writing and/or brokerage operations experience (data entry & PGA focus).
• Experience with QuestaWeb a plus.
• Strong knowledge of U.S. and international geography (countries, cities, ocean ports).
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work independently while delivering top-quality customer service.
• Excellent attention to detail, organization, and multitasking skills.
• Strong written and verbal communication abilities.

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