Job Description

We are seeking a skilled and proactive Data Center Hands & Feet Resource to provide Level 2 (L2) support within our data center operations. This role involves advanced hardware diagnostics, coordination with vendors for repairs, inventory management, and support for remote troubleshooting efforts. The ideal candidate will have a deep understanding of data center infrastructure and be capable of handling escalated technical issues efficiently.

Key Responsibilities

• - Perform advanced diagnostics and troubleshooting of server, storage, and network hardware.
• - Coordinate and oversee vendor repairs and maintenance activities within the data center.
• - Manage and maintain accurate inventory of hardware components and spare parts.
• - Support remote teams with hands-on tasks including hardware replacement, cabling, and system reboots.
• - Ensure compliance with data center operational procedures and safety standards.
• - Document all activities, incidents, and resolutions in the ticketing system.
• - Assist in capacity planning and infrastructure upgrades.
• - Participate in on-call rotations and respond to escalated incidents promptly.

Required Skills & Qualifications

• - Strong understanding of data center operations and infrastructure components.
• - Hands-on experience with server, storage, and networking hardware.
• - Ability to perform advanced hardware diagnostics and troubleshooting.
• - Experience coordinating with hardware vendors and service providers.
• - Proficiency in inventory management and asset tracking tools.
• - Familiarity with remote support tools and procedures.
• - Excellent documentation and communication skills.
• - Ability to work independently and handle escalated issues effectively.

Work Environment

This role is based in a physical data center environment and may require lifting and moving equipment. The candidate should be comfortable working in a fast-paced, high-availability setting and be willing to participate in rotational shifts and on-call duties.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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