Part-Time Call Center Agent - Retention Specialist Job at Coforge, South Charleston, WV

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  • Coforge
  • South Charleston, WV

Job Description

Job Title: Call Center Representative

Skills: Call center, customer service, retention, sales

Experience: 1 year

Job Location: South Charleston, West Virginia

Onsite role and Part time

Training Schedule:

  • Monday to Friday, between 8:00 AM – 8:00 PM EST
  • Must attend 8 hours of training and nesting within this timeframe.

Part-Time Shift Options (Post-Training):

  • 4–8 hours per day, Monday to Friday
  • OR
  • Two 10-hour shifts (Monday & Tuesday)

We at Coforge are hiring for call center agents with the following skillset:

  • Promote and retain products and services.
  • Handle customer retention and sales inquiries.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments.
  • Offer tailored product and service options based on customer needs.
  • Demonstrate active listening and follow structured call flows.

Requirements:

  • Prior experience in customer retention or sales.
  • Previous call center experience is required.
  • Strong communication and negotiation skills.
  • Ability to work onsite and adhere to training and shift schedules.

Job Tags

Monday to Friday, Shift work,

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