Job Description

About this Role:

The Revenue Operations Department needs an enthusiastic, diligent, and fast-paced technical writer who can effectively collaborate with stakeholders and subject matter experts to develop clean, concise, easy-to-read documentation. They will be helping Revenue standardize its many operations and enhancing the relationship between Operations, Sales, and our Customers.

What you will do:

• Support the maintenance and organization of document repositories, ensuring version control and accessibility.
• Conduct independent research and consult with SMEs to understand, question, and refine the information/processes being documented.
• Understand and condense complex information/processes into clear and concise documentation.
• Coordinating with SMEs on updating or creating SOPs for accounts within their respective portfolio.
• Assist in drafting, formatting, and updating documentation under the guidance of a senior technical writer.
• Participate in team meetings and collaborative sessions to observe and contribute to discussions with stakeholders and subject matter experts.
• Become proficient in the Zavanta platform, to ensure effective management and organization of documentation.
• Seek opportunities to suggest improvements to documentation processes, fostering a mindset of continuous improvement.
• Build relationships with team members and SMEs, developing communication skills essential for effective technical writing.

What you will need to succeed:

A creative mindset, critical thinking skills, and an eagerness to challenge the status quo. Able to constantly look for process improvement and simplify complex information. You will also need to be able to cultivate relationships with various stakeholders and SMEs and work as part of a fast-paced team.

• Curiosity and initiative to independently explore new processes, tools, and business areas.
• The ability to break down complicated topics and present them in a digestible way.
• Strong relationship-building skills to connect with subject matter experts and team members across departments.
• A drive to spot inefficiencies and suggest practical improvements.
• Willingness to learn new documentation platforms and adapt to evolving technology.
• The confidence to ask questions, challenge assumptions, and seek clarity when information is ambiguous.
• A collaborative mindset—valuing feedback, sharing ideas, and contributing to group success.

Typically Preferred:

• Bachelor’s Degree preferably in English, Communications, Technical Communication, or Technical Writing. Will consider previous experience in a technical writing environment.

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